Your account, your choice
Each app uses the account an owner or admin confirmed. A new account shows “needs your choice” and changes nothing until someone picks.
Moving money stays blocked.
Integrations
Works where you already work.
Your minions show up in the tools your team already uses. Nothing to rip out, nothing to relearn.
Field-service, practice, accounting or CRM software not listed? Tell us what you run and we'll say honestly whether it fits.
Plugged in
Hundreds more apps
Hundreds more apps connect through your own account; anything that moves money stays blocked.
Who it's for
Just you (the default), owners and admins, or everyone. Minions use an app only for the people it's for.
No surprise changes
Minions use the version of each tool you accepted. A new version waits for “Accept the new version”, and switching accounts puts every tool back to Ask first.
Technical detail
These connections run through our connections provider, signed in with your own account for each app. Our support login can't connect, remove or share one.
Customer messages
WhatsApp, Facebook Messenger and Instagram DMs, in one place. Your minions draft each reply from the knowledge you've approved, and every reply waits for your yes.
Through your own business number. Replies come from approved knowledge and wait for your yes. After 24 hours, only the message templates you approved can be sent.
Set up together with Digital Minions: the sender on your number
Facebook Messenger
Messages to your Facebook Page, answered from approved knowledge and waiting for your yes. Your own replies can follow for up to seven days.
Set up together with Digital Minions: Meta's business verification
Instagram DMs
Direct messages to your Instagram account, answered from approved knowledge and waiting for your yes, on the same rules as Messenger.
Set up together with Digital Minions: Meta's business verification
Ask first, or Auto
Ask first is the default: every reply waits for an owner's or admin's yes. An owner can switch on Auto, and answers backed by approved knowledge go without asking, up to a daily limit you set. Offers and anything the knowledge doesn't cover still wait.
Opt-outs are honoured
“Stop”, in any words, ends it at once. On WhatsApp it stops calls, texts and email to that number too. A message that might be an opt-out goes to a person.
The same rules as everywhere
The first message says it's an AI. Every reply is checked again the moment it leaves, with a short Cancel after your yes. Conversations are included when you export or forget a customer.
Where your team talks
Works on its own, on your computer and your phone. Already live in Slack? Your minions join you there too.
The app
Works on its own: Today, What needs you, chat with your minions, tasks, the Minion Mind and Nell's calls, in your browser. Install it on your phone for alerts with Approve and Deny buttons.
Includes team channels, where people and minions talk in threads
Slack
Already live in Slack? Every minion joins as its own Slack app you can @mention. Approve, edit or reject right in the thread.
One-tap buttons and slash commands included
Sign in with Slack
For teams that live in Slack: sign in to the app with your Slack account. Only for your business's own Slack workspace and an email the owner invited, and only once the owner turns it on.
Your Slack account and your approvals, mentions and buttons map to the same person
Slack on a laptop
Run your team from a laptop and still use Slack. Each minion's Slack app opens its own connection out to Slack, so there's no public address or tunnel to set up.
Mentions, DMs, buttons and slash commands all work the same way
Calendar, mail and your website
Google Calendar
Nell checks real availability and books jobs while the caller is still on the line.
Plus Cal, from your plan, who books, moves and cancels the appointments your team makes through Digital Minions, and asks before each change
Outlook Calendar
The same booking flow for Microsoft 365 calendars.
Gmail, Outlook, Drive and OneDrive
Minions read mail threads and documents you share with them, and send from your own mailbox only after you approve.
Plus Ivy, from your plan, who searches and sorts mail, drafts replies, never deletes and asks before every send
Follow-up email
The email steps in a new lead's follow-up and Miles's monthly newsletter. Both ask first by default.
WordPress
Wes, Miles and Cora save new pages and posts as WordPress drafts, and Wes and Miles edit existing pages through a private copy with a word-by-word diff and undo. Publishing to the live site always waits for your approval.
Meeting transcripts
Import a meeting: paste or upload the transcript, pick a Teams or Google Meet transcript, a Zoom cloud recording or a notes doc from Drive or OneDrive, or paste a Loom link. Your minions lay out the Wrap; facts are proposed for you to review first.
Nell's phone
Inbound call · 6:42 PM · answered by NellPriya Patel · booked Thu 9 AMTranscript · summary
Sample(404) 555-0100 · Nell's numberVoice: realtime AICalls: our phone carrier
- Phone calls
- Inbound answering, booking, transfers and new-lead call-backs, with a transcript and summary of every call, and a recording kept by our phone carrier.
- Text messages
- Replies, missed-call text-backs and lead follow-ups on the same number, with consent and opt-out on every channel.
- Nell's own number
- We set up a local number for Nell, or forward the number you already have. Texting starts once the carriers approve her registration.
- Voice engine
- Nell runs on a realtime AI voice over a number from our phone carrier, which keeps the call recording; the transcript and summary live in your workspace. Her name, greeting, rules and knowledge live in Digital Minions, not in the engine. She speaks only the prices, hours and policies you've approved.
Leads from your website
Website forms
Your form posts to Nell. Leads who ticked your consent box get a text right away, and she calls when they reply CALL, during calling hours. Or switch on calling straight away.
Follow-up sequence
You set the steps for a new web lead, such as a call now, a text an hour later and an email a few hours after that. Texts and emails wait for your approval unless you let a template send by itself, and it stops when the lead replies, books or opts out.
Drop-in lead form
One line of code puts a ready-made contact form on your site, with the consent box. Leads feed straight to Nell.
Website chat
Its own name and your brand colours. It answers only from what you've marked “OK for the public”, passes anything else to you as a lead, and asks for bookings you confirm with one tap. Its first message says it's an AI.
Part of your plan. See it
Engines: what your minions run on
Each minion runs on the model that suits its job. Swap one and the minion keeps its name, rules and memory.
| Model | Used for |
|---|---|
| Writing models | For minions that write, plan and review. |
| Fast models | For minions where speed or price matters most, and Iris's images. |
| Backup models | From another AI company, so the work carries on if one has a bad day. |
| Your own model | A model you host yourself. |
Who processes what
- Text and reasoning
- The AI provider you pick for each minion, or a model you host yourself.
- Training on your data
- Our AI providers each say in their terms that they don't train their models on what we send through their paid services, and each works under its own terms.
- PDFs you upload
- Read by one AI provider, whatever model the minion uses.
- Search by meaning
- If it's on, company and team knowledge is read by our own embedder, or by an AI provider if you switch that on.
- Images
- An AI provider that makes images.
- Web research
- An AI provider's own search, or a web search provider (which also runs Find my business).
- Voice notes
- In the app, a speech-to-text provider. In Slack, Slack's own transcript or a speech-to-text provider.
- Voice replies and meeting transcription
- An AI voice provider for the minions' spoken replies; a speech-to-text provider for meetings.
- Calls and texts
- Calls run on a realtime AI voice over a number from our phone carrier, which keeps the call recording.
- From your own mailbox, or from our email provider when none is connected.
- Payments
- Our payment provider.
- Connected apps
- Slack, your calendar or your website see what a minion reads or sends there.
Every company, by name, with what it receives: the subprocessors page.
Books, CRM or a supplier's tools?
Tell us what your team runs on. We'll tell you honestly whether it's a fit.
Ask us
Let's talk
Hand your first job to a minion.
Tell us about your business, your goals and what you'd hand off first. We'll show you the team that would take the most off your plate.
Or request access to the live demo (sample data).